Shipping Policy

Tec Surfer ("we" and "us") is the operator of (https://www.tecsurfer.shop)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

 

1. General

 

Subject to stock availability. We try to maintain accurate stock counts on our
website but from time to time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.

 

2. Shipping Costs

 

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

3. Delivery Terms
3.1 Transit Time Domestically

 

In general, domestic shipments are in transit for 2 - 7 days

 

3.2 Transit time Internationally

 

Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

 

3.3 Dispatch Time

 

Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

 

3.4 Change Of Delivery Address

 

For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

3.5 P.O. Box Shipping

 

Tec Surfer will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.

 

3.6 Military Address Shipping

 

We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.


3.7 Items Out Of Stock

 

If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.

 

3.8 Delivery Time Exceeded

 

If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation

 

4. Tracking Notifications

 

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

 

5. Parcels Damaged In Transit

 

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

 

6. Duties & Taxes

6.1 Import Duties & Taxes

 

Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Tec Surfer
encourage you to be aware of these potential costs before placing an order with
us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Tec Surfer at the customers expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.

 

7. Cancellations

 

If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order 
has already been dispatched, please refer to our refund policy.

 

8. Process for parcel damaged in-transit

 

We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

8.1 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

 

9. Customer service

 

For all customer service enquiries, please submit an enquiry at
support@tecsurfer.shop